Privacy Policy

1. General Provisions

This Privacy Policy defines the procedures for processing and protecting personal data of users of the website alakol-booking.kz and the Alakol Booking mobile application (hereinafter collectively — the Service), owned by Mango Development LLP (hereinafter — the Operator). By using the Service, you agree to the terms of this Policy.

2. Data We Collect

When using the Service, we may collect the following personal data:

• First and last name
• Phone number and email address
• Booking details (dates, number of guests, selected rooms)

3. Purposes of Data Processing

Personal data is processed for the following purposes:

• Processing booking requests and communicating with the user
• Improving the quality of service and performance of the Website and mobile application
• Fulfilling obligations to partners (resorts)

4. Data Protection

The Operator takes necessary organizational and technical measures to protect personal data from unauthorized access, modification, disclosure, or destruction. Only authorized personnel have access to the data. These measures apply to all components of the Service, including the website and mobile application.

5. Data Sharing with Third Parties

Users' personal data is not shared with third parties, except when necessary to fulfill a booking request (sharing data with the resort) or as required by the laws of the Republic of Kazakhstan. This applies to data collected through both the website and the mobile application.

6. Cookies

The Website uses cookies to improve user experience and analyze traffic. The mobile application may use similar technologies for the same purposes. You can disable cookies in your browser settings, however this may affect the functionality of the Service.

7. Contact Us

For questions related to the processing of personal data, you can contact us at: mango_development@mail.ru