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Choose a suitable resort on the 'Resorts' page, select your check-in and check-out dates, number of guests, and click 'Book'. You will receive a confirmation email.

Yes, you can cancel for free up to 48 hours before check-in. To cancel, contact us by phone or email.

We accept bank cards (Visa, Mastercard, Kaspi) and cash upon check-in. Some resorts also offer Kaspi QR payment.

Standard check-in is at 14:00 and check-out is at 12:00. Exact times may vary by resort. Details are listed on each resort's page.

Most resorts welcome guests with children. Many have playgrounds, pools, and entertainment. Check for children's facilities on each resort's page.

Pet policies vary by resort. This information is listed in each resort's description. We recommend checking in advance.

Some resorts offer transfers from Almaty, Taldykorgan, and nearby towns. Availability and pricing are listed in the 'Services' section on each resort's page.